Privacy policy

At Step Insoles, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or place an order.

📋 Information We Collect

When you place an order, make a payment, or contact us, we may collect the following information:

  • Full Name
  • Phone Number
  • Email Address
  • Shipping Address
  • Order Details
  • Payment method (COD or online payment reference)
  • IP address, device, and browser information (for security & analytics)

This information is collected only for order processing, payment handling, and customer support purposes.

Online Payments (X Pay – Card, JazzCash, EasyPaisa)

When you make a payment through X Pay (Debit/Credit Card, JazzCash, or EasyPaisa):

  • Your payment information is processed securely by X Pay
  • Step Insoles does not store or have direct access to your card or wallet details
  • Payment data is shared only with authorized payment gateways for transaction processing and refunds

All online transactions are handled under the security and privacy standards of X Pay and the respective payment providers.

How We Use Your Informaton

Your personal information is used for:

  • Order confirmation and delivery
  • Payment processing and refund handling
  • Customer support and communication
  • Resolving complaints, returns, or exchange requests
  • Internal record keeping
  • Improving website performance and user experience

We do not use your information for unnecessary marketing or spam.

🤝 Information Sharing

Step Insoles does not sell, rent, or trade your personal information.

Your information may only be shared with:

  • Courier companies (for delivery purposes)
  • Payment service providers (X Pay) for secure transaction processing
  • Technical service providers (only when required for website operations)

All third parties are required to keep your information confidential and secure.

Data Protection & Security

We take appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Misuse
  • Loss
  • Disclosure

Your data is stored securely and accessed only by authorized personnel.

Cookies & Tracking

Our website may use cookies to:

  • Improve browsing experience
  • Analyze website traffic
  • Remember user preferences

You may disable cookies through your browser settings if you prefer.

Communication & Marketing

We may contact you via:

  • WhatsApp
  • Email
  • SMS

Only for:

  • Order updates
  • Customer support
  • Important service notifications

We do not send spam. You may request to stop communication at any time.

Children’s Privacy

Step Insoles does not knowingly collect personal information from individuals under the age of 18.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page.

Business / Warehouse Address

Step Insoles
31-M, Quaid-e-Azam Industrial Estate
Lahore, Pakistan

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Consent

By using our website, placing an order, or making a payment, you agree to this Privacy Policy and consent to the collection and use of your information as described above.