Shipping policy

At Step Insoles, we aim to deliver your order safely and on time across Pakistan. Please read this Shipping Policy carefully before placing an order.

Shipping Coverage

We deliver nationwide across Pakistan.

Delivery Time

Estimated delivery time after order confirmation:

  • Major cities: 3–5 working days
  • Other cities & remote areas: 4–7 working days

Delivery times may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Unexpected operational or logistical issues

Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout
  • Any promotional free shipping offers will be announced on the website

Payment Methods

We offer the following payment options:

  • Cash on Delivery (COD) – available across Pakistan

  • Online Payments via X Pay, including:

    • Debit Card

    • Credit Card

    • JazzCash

    • EasyPaisa

For online payments, orders are processed only after successful payment confirmation through X Pay.

Order Confirmation

  • Orders are confirmed via call, WhatsApp, or SMS
  • Orders not confirmed may be canceled without notice
  • Incorrect or incomplete address details may cause delivery delays or cancellation

Failed or Refused Deliveries

  • Orders refused at delivery or left unclaimed are not eligible for refunds

  • Repeated refusal of orders may result in future order restrictions

Address Accuracy

Customers are responsible for providing:

  • Correct delivery address

  • Active phone number

Step Insoles is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Parcel Inspection

Open-parcel delivery depends on the courier company’s policy and may not be available in all areas.

Shipping Delays

While we strive to deliver orders on time, Step Insoles is not responsible for delays caused by courier services or circumstances beyond our control.

Dispatch / Warehouse Address

All orders are dispatched from:

Step Insoles
31-M, Quaid-e-Azam Industrial Estate
Lahore, Pakistan

Need Help?

For shipping-related inquiries, contact us:

Policy Updates

Step Insoles reserves the right to update or modify this Shipping Policy at any time without prior notice.